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Info and details

Easily find information about our visiting hours, bookings and services for patients. Plan your visit or support for your loved ones in the best possible way.

Info and details

Useful information at your fingertips

Document and report collection times

Report collection

At the diagnostic imaging reception:

  • Monday to Friday from 11:00 to 18:00
  • Saturdays from 9:00 am to 12:00 pm

Documentation

Request documentation

Report collection
At the diagnostic imaging reception:

  • Monday to Friday from 11:00 to 18:00
  • Saturdays from 9:00 am to 12:00 pm

Medical records
After discharge, the User can request a photocopy of the medical record from the Records Desk of the Health Directorate, at the Admission Office, on the following days:

  • Monday-Friday : 07:30-19:00
  • Saturdays and holidays: 07:30-13:30

For ordinary requests (processing within the terms of the law) of each medical record, the reimbursement of expenses set by the Administration is equal to € 20.00 + shipping costs.

It is suggested, if you are interested in having a copy of the Notice, to request it at the time of discharge at the counter, without prejudice to what is specified below.

The request for the Medical Record of hospitalization must be presented personally by the patient, showing an identity document; If the patient cannot appear in person, he or she can submit a request for a copy on the appropriate form or on plain paper, by written proxy to a trusted person.
The delegate will submit the request of the holder of the medical record, showing both his identity document and that of the person in charge of the record.

The holders of the right are parents who can request the medical record by showing an identity document and issuing a special self-certification relating to the family relationship and the right to exercise parental authority;

On request, it can be made by one of the heirs, upon presentation of an affidavit showing the names of the heirs or a substitute deed of notoriety certifying their status as heir, and an identity document of the applicant.

For ordinary requests (processing within the terms of the law) of each medical record, the reimbursement of expenses set by the Administration is equal to € 20.00 + shipping costs.

It is possible to request it on the 1st floor, at the Reception Office.

Documentation

Request documentation

Report collection
At the diagnostic imaging reception:

  • Monday to Friday from 11:00 to 18:00
  • Saturdays from 9:00 am to 12:00 pm

Medical records
After discharge, the user can request a copy of the folder:

1. By sending an email to: direzionesanitaria@clinicavillaanna.com, attaching an identity document and indicating a telephone number and specifying whether the collection is made on site or by registered mail (indicate full address)

2. Recandosi direttamente allo sportello, muniti di un documento di identità, nei seguenti orari

  • Monday-Friday : 08:00-19:30
  • Saturdays and holidays: 08:00-13:30

A copy of the folder can also be sent by certified e-mail, subject to payment by bank transfer or other agreed method. The reference number for medical records is as follows: 345/6610252.

For ordinary requests (processing within the terms of the law) of each medical record, the reimbursement of expenses set by the Administration is equal to € 20.00 + shipping costs.

It is suggested, if you are interested in having a copy of the Notice, to request it at the time of discharge at the counter, without prejudice to what is specified below.

The request for the Medical Record of hospitalization must be presented personally by the patient, showing an identity document; If the patient cannot appear in person, he or she can submit a request for a copy on the appropriate form or on plain paper, by written proxy to a trusted person.
The delegate will submit the request of the holder of the medical record, showing both his identity document and that of the person in charge of the record.

The holders of the right are parents who can request the medical record by showing an identity document and issuing a special self-certification relating to the family relationship and the right to exercise parental authority;

On request, it can be made by one of the heirs, upon presentation of an affidavit showing the names of the heirs or a substitute deed of notoriety certifying their status as heir, and an identity document of the applicant.

For ordinary requests (processing within the terms of the law) of each medical record, the reimbursement of expenses set by the Administration is equal to € 20.00 + shipping costs.

It is possible to request it on the 1st floor, at the Reception Office.

Admissions – patient hours

Meal delivery

Breakfast

  • 8:00 a.m.

Lunch

  • 12:00 p.m.

Dinner

  • 6:00 pm

Admissions – visiting hours

Opening of wards for family visits

Surgical, orthopedic, and rehabilitation departments.

  • Monday through Sunday from 4:00 p.m. to 6:00 p.m.

Medical and long-term care wards.

  • Monday through Sunday from 5:00 p.m. to 6:00 p.m.

Morgue

Access to the mortuary:

  • Every day from Monday to Sunday from 8:00 am to 8:00 pm

Online

Reservations at your fingertips, directly online without queues or stress!

Book services online, consult or cancel any appointments already scheduled. Save time and book directly online

Download the app

Do you want to save time and manage your visits directly from your phone?

Download the app and make it easy to manage your visits directly from your phone. Save time and enjoy a new personalized care experience!

Online

Reservations at your fingertips, directly online without queues or stress!

Book services online, consult or cancel any appointments already scheduled. Save time and book directly online

Download the app

Do you want to save time and manage your visits directly from your phone?

Download the app and manage your visits directly from your phone. Save time and enjoy a new personalized care experience!




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