To book an outpatient visit or service in agreement with the national health system, it is necessary to have:

• Prescription on a regional prescription book by the General Practitioner or Paediatrician of Free Choice, by a Specialist of an accredited Public or Private Facility;
• Health Card;
• Tax code and valid identification document, as an alternative to the Health Card.

At the outpatient clinics of the Villa Anna Nursing Home, “private” outpatient visits and services are also provided and can be used for a full fee, according to pre-established rates. The outpatient service ticket must be paid before the service is provided, at the reception desk.

Cancellation of an appointment must be made by telephone or at the counter at least 2 days before the date of the appointment.

Waiting lists must be documentable.

In addition, the “Villa Anna” Nursing Home undertakes to respect the waiting times according to the criteria dictated by the Marche Region implemented by the Nursing Home.

MAXIMUM WAITING TIMES:

• Time to issue reports: 2 days;
• Delivery of medical records: within the terms of the law;
• Scheduled hospitalization: within the terms of the law;
• Specialist and diagnostic services: on average 20 days.

At the Reception Office it is possible to pay tickets or amounts relating to services, request copies of medical records and obtain all general information relating to the activities of the Clinic.
The payment of services can be made by any means, with the limits imposed by Legislative Decree 21 Nov. 2007 n. 231 and subsequent amendments.

Please also note that the results of the tests must be collected within 90 days from the date of the service.
After this deadline, citizens will be required to pay the service in full, regardless of any exemption possessed.